Help & FAQs | SHOWROW

1. What payment methods do you accept?

Ans: We offer secure and convenient payment options to ensure a smooth checkout experience. You can pay using Razorpay Secure, which supports UPI and all major debit/credit cards. For added flexibility, we also provide Cash on Delivery (COD) on eligible orders.

 2. Is Cash on Delivery (COD) available?

Ans :- Yes, Cash on Delivery (COD) is available on selected orders. You can choose COD at checkout and pay in cash at the time of delivery. Availability may vary based on your location and order value.

 3. Is it safe to pay online on SHOWROW?

Ans :- Yes, absolutely. All online payments on SHOWROW are processed through Razorpay, a trusted and secure payment gateway. Your payment details are fully encrypted and protected, ensuring a safe and worry-free online shopping experience.

4. How long does delivery take?

  Ans:- Orders are usually delivered within 4–5 business days, depending on your location. Once your order is shipped, tracking details will be shared so you can easily monitor your delivery status.

5. Do you ship across India?

Ans :- Yes, SHOWROW ships across India. We deliver to most locations nationwide so you can enjoy our men’s shirts and T-shirts wherever you are.

6. How can I track my order?

Ans :- Once your order is shipped, we will provide you with a tracking number via SMS or email. You can use this tracking number to check the real-time status of your delivery at any time.

7. How do I choose the right size?

Ans :- To help you find the perfect fit, a detailed size chart is available on each product page. We recommend referring to the size chart before placing your order to ensure maximum comfort and the best fit.

8. Are your products true to size?

Ans :- Yes, our products are true to size. We recommend selecting your usual size and referring to the size chart on the product page for the most accurate fit.

9. Will the color look exactly the same as in photos?

Ans :- We strive to display product colors as accurately as possible. However, the actual color may vary slightly due to photographic lighting conditions or differences in screen settings on your device.

 10. What is your return policy?

Ans :- We offer a 4-day hassle-free return and exchange policy from the date of delivery. Once your return request is approved, the product must reach us within 5–7 days.

To make returns convenient, reverse pick-up services are available. A reverse shipment fee of ₹100 per order will be deducted from the refund amount, irrespective of the number of items in that order. This deduction is applied once per order, not per item.

⚠️ Important: An unboxing video is mandatory to request a replacement.

For Cash on Delivery (COD) orders, refunds are issued as store credit, which will be provided within 1–2 working days after return approval.

All returned products must be unused, unwashed, and in their original condition with tags intact.

 

11. How do I place a return or exchange request?

Ans :- Placing a return or exchange request is simple. We provide separate options for return and exchange on our website. Just select the relevant option, follow the instructions, and submit your request. Our team will guide you through the next steps once the request is received.

 

12. When will I receive my refund?

Ans :- Once your returned product is received and approved, the refund will be processed within 4–5 working days. The amount will be credited to your original payment method or as store credit, depending on the order type.

 

13. How should I wash and care for the product?

Ans :- To maintain the quality and color of your SHOWROW garments, we recommend a cold machine wash. Please wash separately for the first wash and always wash and dry the product inside out for best results and longer fabric life.

 

14. How can I contact SHOWROW support?

Ans :- You can easily reach SHOWROW support through multiple channels. Our contact number and email (Gmail) are available on the website. Additionally, you can use the Help or Contact Us options on our website for quick assistance. Our support team is always ready to help you.

 

15. What if I receive a damaged or wrong product?

Ans :- If you receive a damaged or incorrect product, please ensure you have a clear and proper unboxing video. The video should show the package being opened from start to finish and include a full inspection of the product from all sides to check for any damage or mismatch.

An unboxing video is mandatory to raise a replacement request and helps us resolve the issue quickly and fairly. Our support team will assist you once the request is reviewed.